What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, payPal Express Google Checkout, and checks or money orders denominated in U.S. Dollars and drawn on a U.S. bank. Checks must have a valid nine-digit bank routing number (ABA code) micro-encoded on the bottom of the check.
Is it safe to use my credit card?
Yes, because we've made every effort to make our system a secure one! We have two methods of secure credit-card ordering. For more details, read our policy on security and privacy
How much do you charge for shipping? And do you ship overseas?
See the complete description of our shipping policy
. Incidentally, when you fill out our online order form, our system automatically calculates and displays the shipping charges for your inspection.
What about your returns policy?
You may return any product in its original condition within 60 days of receiving it for a full refund. We can refund shipping costs only if the return is a result of our error. See our return policy
for information on how to make a return.
What do you do about mispricings?
Despite our best efforts, a small number of our products in our catalog maybe mispriced. However, we always verify prices as part of our shipping procedures.
- If a product's correct price is lower than our stated price, we charge the lower amount and ship you the product.
- If a product's correct price is higher than our stated price, we contact you for instructions before shipping.
We don't charge your credit card until we ship your order. If you've paid by check and we owe you a full or partial refund, we will send a refund check for the correct amount immediately.
If you didn't find the answer to your question on this page, please call us toll free at
1-888-583-3033 M-F from 10AM to 5PM PST
and someone will answer any questions you may have personally.