If a product's stock status states "Out of stock. Place a backorder.", it means that the item is temporarily out of stock - We do not currently have the item ready to ship in our warehouse.
However, you can place a backorder and your order will be fulfilled as soon as the item is available. Placing a backorder may be a good idea, as we process orders based on earliest order date and many of our items quickly go out of stock as soon as new inventory comes into our warehouse.
To place a backorder, simply add the item to your cart and place an order as you normally would. You will be notified when your order is fulfilled and out for delivery!
If you added personalizations or add-on items to your product, they will be listed as a separate item titled "[product name] - Customizations" in the checkout and in your order summaries.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. You may return any product in its original condition within 60 days of receiving it for a full refund. We can refund shipping costs only if the return is a result of our error. See our return policy for information on how to make a return. Email us directly and we’ll take you through the process.
We offer many personalization and customization options. All options are outlined on the product page, so look out for options there.
Please contact us if you need help with customization or to inquire about options - for example a custom matting layout - that are not currently listed.
In order to provide an affordable price, unfortunately, our factory is set up to produce display cases in large quantities. So, we are unable to take requests for individual custom-built cases. However, we may consider a large, bulk request.
Please contact us with any questions.
We are happy to take suggestions in our Contact form for future products.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. From the day your item is shipped out, orders processed here in South San Francisco, California generally will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We accept Visa, MasterCard, Discover, American Express, payPal Express, ShopPay, AmazonPay, ApplePay, Google Checkout, and checks or money orders denominated in U.S. Dollars and drawn on a U.S. bank. Checks must have a valid nine-digit bank routing number (ABA code) micro-encoded on the bottom of the check.
Despite our best efforts, a small number of our products in our catalog may be mispriced. However, we always verify prices as part of our shipping procedures.
-If a product's correct price is lower than our stated price, we charge the lower amount and ship you the product.
-If a product's correct price is higher than our stated price, we contact you for instructions before shipping.
We don't charge your credit card until we ship your order. If you've paid by check and we owe you a full or partial refund, we will send a refund check for the correct amount immediately.
Yes, there are many other businesses that carry our products in their stores, or have us drop ship for them.
If your business is interested in selling our products, see our Wholesale page (under Contact) for more information.
If we still haven't answered your question, you can check our other policy pages (under About), or contact us below and we will get back to you as soon as possible.